Cancellation Policy
Guided Tours

In the unfortunate event you need to cancel your guided tour the procedure will follow these steps:

  • Written notice provided to AWE Adventures
    • 60 days or more notice: full refund less $30 admin fee per person
    • 31-59 days notice: deposit not refunded
    • 30 days or less: no refunds issued
  • All refunds will be made in CAD and exchange rates will be issued by your credit card company
Rentals

In the unfortunate event you need to cancel your rental the procedure will follow these steps:

  • Written notice provided to AWE Adventures
    • 30 days or more notice: full refund less $30 admin fee
    • 15-29 days notice: deposit not refunded
    • 14 days or less: no refunds issued
  • All refunds will be made in CAD and exchange rates will be issued by your credit card company
Rescheduling

If you need to reschedule your trip, please let us know as soon as possible. We understand life’s speed bumps are sometimes unseen and will do everything we can to accommodate your situation, but please understand that all rescheduling is on an availability basis. The sooner we know, the better chance there is of us getting your group on another trip. AWE Adventures will not be held responsible for travel delays incurred on your way to us. If we are unable to reschedule, the cancellation policy will apply.

Cancellation by AWE Adventures

Due to the dynamic waters in the Johnstone Strait and Broughton Archipelago, AWE Adventures reserves the right to cancel your guided kayaking tour, rental or resupply service at any time. If we are forced to cancel your booking by extreme weather, unforeseen circumstances or other safety concerns, we will try to reschedule your booking or offer a full refund of all payments made to AWE Adventures. Unfortunately, we cannot be held responsible for any other costs incurred by you.

Travel and Medical Insurance

We highly recommend you acquire travel and medical insurance to help protect against any losses you may incur from our cancellation policy or any unfortunate medical emergencies.

Rental Guarantee

Paddle out in peace knowing each piece of equipment has been inspected and maintained before being booked, guaranteed. If any of our gear fails you due to past use, we will replace it for you while during the trip (weather dependent). If the gear failed due to your improper use, the cost of drop-off will be incurred by you at which time we will use our resupply service fees as the cost charged.

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